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Innovate Today For Better Work Tomorrow

Learn the three critical components for creating the workplace of the future. 

Navigating the world today can feel like a trial by fire. 

But if the world is burning, remember the phoenix. A symbol of eternal transformation, this mythical bird bursts into flame every 500 years, only to rise from the ashes stronger and wiser than before.  

Even before COVID-19, work as we knew it was sputtering. Processes that should be simple and straightforward, like onboarding and access to IT, were complex and frustrating. Meanwhile, workers were tethered to their desks by manual processes reliant on physical proximity and rigid schedules.  

To say work was broken completely may be overstating things, but at the very least, there were better ways to work. Most companies just lacked the incentive to try them.  

Shining a light on limitations 

COVID-19 has put pressure on that stasis by exposing the limitations of modern work. If we can’t be together physically, we need an organized way to track and assign tasks while easily requesting the services and tools we need to do our jobs well.  

When we’re in the office, for example, it doesn’t matter that requesting a new laptop is a needlessly convoluted process. A quick in-person conversation with IT is enough to overcome it. With remote employees, however, that process suddenly becomes a significant barrier to productivity.  

The companies that have fared best during COVID-19 are the ones with existing investments in flexible work and business continuity strategies. But it’s not solely about improving the bottom line. Business leaders want innovation that also improves the lives of their employees, customers, and communities.  

It’s clear we won’t return to our old, inflexible ways of working. Instead, the future is employees empowered to work where, when, and how they want.  

Here are the three critical components for creating the workplace of the future. 

#1: One platform, all processes

In the future, digital workflows will drive work experiences by linking processes and information sources together in one platform with universal visibility. This visibility is critical when employees are dispersed, but equally valuable when they are not, driving efficiency and clarity in day-to-day operations.  

This agility helps maintain business continuity in the present crisis while at the same time building flexibility and resiliency for the future.  

#2: Work flexibility

One byproduct of COVID-19 is a renewed focus on employees and their well-being. This includes giving employees the ability to work where and how they want.  

Work processes should be accessible from a user’s smartphone, tablet, or laptop device. That means everything from project and expense approval to IT requests and HR tools are available on any device, from any location.  

In a world defined by turbulence and change, it’s important to provide the tools people need to work in harmony with their personal lives—a scenario that is ultimately good for productivity as much as employee satisfaction.  

#3: Simplified and automated processes 

Work of the future should be agile, flexible, and simple.


When people send text messages, for example, they don’t think about how data packets are transferred between carrier networks. The mechanics of work should be much the same, whether that’s booking a meeting room or replacing a computer in the event of an accident.  

Digital workflows and automation make such tasks seamless. Just as the complexity of a telecom network is hidden from us, you’ll see how the complexity of the office is hidden from employees—freeing them to think more about the value of their work and less on processes that underpin it.  

The Innovation Experience

More efficient, enjoyable ways of working are just over the horizon, and in some cases already here. With this in mind, ServiceNow is launching a virtual Innovation Experience to showcase how well work can flow when designed correctly.  

Participants see how the Now Platform App Engine and Guided App Creator makes these workflows easy and fast to build. It’s all low-code/no-code, so any organization can quickly configure workflows tailored to their business and that enable the easy hand-off of work between individuals.  

The Innovation Experience will show how automation can eliminate mundane tasks so workers can instead focus on innovation and creativity. In other words, on the parts of work we all love. 

In some ways, COVID-19 is a forceful shove in the right direction and may truly signify the rebirth of work. By embracing the digital workflows of the future, business leaders can reinvent the work of the future.  

Things that burn can be rebuilt. I look forward to watching the phoenix rise, knowing we have what it takes to create a new way of working that works so much better than before.

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